Safeguarding Policy

Our role

Tied Across Borders C.I.C. is an information, research and advocacy organisation. We are not an emergency service, a safeguarding authority, a helpline or a casework service. We cannot investigate concerns, intervene in individual situations or monitor messages around the clock.

If anyone is in immediate danger, contact the emergency services in the country where they are.

If you tell us about a risk

People sometimes share difficult information through our forms or by email. If something you send suggests that you, a child or another person may be at serious risk of harm, we will:

• reply as soon as we reasonably can, pointing you to emergency and specialist services;

• keep what you have told us confidential, except where we believe there is a serious and immediate risk to someone's life or safety, or where the law requires us to share it. Where possible, we will tell you before we share anything.

Please do not send us evidence, documents, images, the names of other people or anything that identifies a child.

Children

We do not work directly with children. If you are worried about a child's safety in another country, contact the emergency, police or child-protection services in the country where the child is. Your embassy or consulate may be able to help you identify the right local agency.

People who work with us

Anyone who volunteers, researches or collaborates with Tied Across Borders is expected to treat people with respect, keep personal information confidential, avoid promising support we cannot give, and pass on any safeguarding concern promptly.

Research and lived experience

People who share their experiences with us take part voluntarily, can stop at any time and will not be identified without their clear consent. See our Editorial Policy.

Raising a concern about us

If you have a concern about how Tied Across Borders or anyone working with us has behaved, email contact@tiedacrossborders.org. We will take it seriously and respond.